You can use our tracking app to have all the information you need about your package statut.

==> Package Statut <==

Shipping policy

The preparation and the sending of your products are done in 2 to 3 days.

🇺🇸 Delivery times for USA (and CANADA) are between 7 and 21 business days...

🌎 Delivery times for the rest of the world are between 14 and 21 business days...

We have warehouse all over the world. We can send your favorite Japanese product almost everywhere...

During office hours, it means beteen 9 a.m. to 5 p.m.
Don't worry, if you unfortunately are not there, the postman has the mission to leave the package in your letter box. If he has no access, the postman will leave a message to notify you and you will have to pick up your package at the local post office.

Your package is probably delayed by U.S.A customs or we have a lot of orders like yours to ship. In this case, you have 30 days (from dispatch) to receive it. Beyond 30 days, you can request a refund or a commercial gesture will be made to thank you for your patience. In any case, we assure you that you will receive your package.

We give you the possibility to return your product up to 14 days after receiving your order. Please before to send it back, make sure that products are not damaged, washed or worn !

FIRST STEP is to contact us. Here is the adress :

Return costs are your responsibility. A refund is possible if the error is ours (defective product, wrong color / size etc.).

For more information, go to the "Returns and Refunds" section.

It depends of your bank account. But if you pay by credit card the refund will take almost 7 to 14 days.

For your transaction security, payment are encrypted with software. KimuraKami shop has no access to your banking information...

Deliveries are free for the US.
You can add secure shipping if you want. It's a warranty to protect your shipment...