If you can't find an answer to your question, please contact us directly. We will get back to you within 24 hours.

Postal address
KimuraKami - Neoyama Digital LLC
412 W 7th St
Clovis NM 88101

Shipping and Returns

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

The standard delivery time is 10 to 21 working days for domestic shipments and 20 to 30 working days for international shipments. The above times do not take into account potential delays due to strikes, customs checks or other circumstances beyond our control...

We offer free delivery for all orders within mainland USA. For deliveries outside USA, delivery charges vary depending on the destination of your order. The exact costs will be displayed when you confirm your order.

You will receive a confirmation e-mail with a tracking link once your order has been dispatched. Enter this number (e.g KIM3904A) on our tracking platform

You can return or exchange an item within 14 days from order recept. Please check our return policy for more information or contact us directly by email: contact@kimurakami.com. Client return cost will be at your expense.

For deliveries in mainland US. There are no customs or import Fees (except in exceptional cases).
For deliveries to countries outside the US, there may be customs Fees. Please contact your local customs office before placing your order.

First of all, check the order tracking link that was sent to you by email! If the tracking indicates that delivery is in progress, please wait. If the product is with the carrier, collect it directly from them at the address they have given you.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Order and Purchase

KimuraKami is the leading Japanese shop in US for products inspired by the culture of the Land of the Rising Sun!

Customer satisfaction is of paramount importance to us. That's why we're committed to providing you with the best possible shopping experience on our online shop.

Have a look to our customer reviews below. After all, they speak better than we do about our products!

  • Follow your order step by step. From packaging to delivery to your letterbox
  • 100% secure online ordering via credit card (Visa or Mastercard), Stripe, Paypal or Apple Pay
  • After-sales service available 6 days a week

Select the items you wish to buy, add them to your basket, then follow the steps in the order process to finalise your purchase.

You can cancel or change your order within 24 hours of confirmation. Please contact our customer service for assistance.

Please be patient. Update and link between Logistic platform and website can take between 5 and 7 business days.

Yes, everything is possible. Please contact us for more information.

To ensure international deliveries, we work with suppliers, craftsmen and warehouses located in :
- Asia (Thailand, South Korea, China)
- Europe (Latvia and France)

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Firstly, you have to know that Japanese sizes are 2 times smaller. If you normally wear Large (L), the equivalent Japanese size is 2XL. We also recommend you to check size chart on every product description !

Please have a look to you Email spam folder. I you still don't find anything, double check the email address you share with us. If you made an error, please contact our Customer service. We will help you as soon as possible

Payment and Confidentiality

Yes, we use SSL security protocols to protect your payment information.

We accept all major credit cards, PayPal and bank transfers.

We take the privacy of our customers very seriously. This website is hosted by Shopify.inc. offering a 256-bit SSL Security Certificate. For more information, please see our privacy policy for more information on how we protect your personal data.