Order Cancellation
If you need to cancel your order, please contact us without delay by emailing info@kimurakami.com. We process orders quickly, typically within one to two days, to ensure rapid delivery.
Cancellation Guidelines
- Email us as soon as possible to stop the processing of your order.
- If the order has already been processed or shipped, cancellation might not be feasible.
- Please double-check all order details before finalizing to prevent errors and unnecessary cancellations.
Address Correction
Accuracy in the delivery address is crucial. If you find an error, promptly contact us at info@kimurakami.com before your order is processed.
We cannot be held responsible for delivery problems that arise due to incorrect address information provided by the customer.
Handling Returned Packages
If a package is returned due to an incorrect address or other delivery issues, we will contact you to discuss options. You may choose to receive a refund (excluding the original shipping costs) or request a reshipment of the item.
Any decision regarding reshipment or refunds will only be taken after the returned package is received by us.
Your satisfaction is our priority, and we thank you for choosing kimurakami for your shopping needs.