Refund policy

Section 1: Cancellation Rights

Customers have the privilege to cancel their order if they act within two hours after the order has been placed. Should the customer decide to cancel the order within this stipulated timeframe, Kimurakami commits to processing the refund within a maximum of fourteen (14) days.

Section 2: Withdrawal Policy

Upon receipt of the goods, customers are afforded a fourteen-day period to exercise their right of withdrawal without the need for any justification. This period allows the customer to return the product at their own expense, except in cases where the return is due to an error on Kimurakami’s part or falls under a warranty claim. The return period is extended to the next business day if the fourteenth day falls on a weekend or public holiday.

Section 3: Refund Eligibility

Refunds will be issued for the cost of the product and the initial shipping charge. The refund process will be initiated promptly upon receipt of the returned item and completed within fourteen days. The refund will be processed using the same payment method the customer used for the initial purchase. Returns sent cash on delivery will not be accepted.

Section 4: Conditions for Returns

To be eligible for a refund, products must be returned within fourteen days of the customer's decision to withdraw, and must be in new, complete, and original condition, suitable for resale. Returns of products that are incomplete, damaged, or in a condition that precludes resale will not be accepted. Moreover, products with damaged original packaging or those that have been clearly used beyond merely opening the package will not be refunded.

Section 5: Exceptions and Procedures

The right to a refund does not apply to products that have been customized to the customer's specifications. Prior to returning any item, the customer must contact Kimurakami's customer service at to obtain return instructions and ensure the efficient processing of their return. Customers should reference their invoice or delivery note when coordinating their return.

This policy is designed to provide clarity on the refund process, ensuring that customers are informed of their rights and responsibilities when choosing to return products to Kimurakami.

For digital products (such as e-book, guide), by completing your eBook purchase, you acknowledge that the digital product, which is delivered via a download link or direct access on our platform, cannot be returned or refunded. Your purchase constitutes your agreement to these terms, and you accept the nature of the product as non-tangible and immediately accessible upon completion of the purchase.